Shipping Policy

Shipping Policy

Thank you for shopping with us! We strive to provide a seamless and reliable shipping experience. Below, you’ll find all the information you need regarding our shipping policies.

Shipping Timeframes

  • Processing Time: All orders are processed within 1-2 business days from the time they are placed. Orders are not processed on weekends or holidays.
  • Shipping Time: After your order has been processed, shipping times vary based on your location and the shipping method chosen during checkout.
    • Standard Shipping: Typically takes 5-7 business days.
    • Expedited Shipping: Typically takes 2-3 business days.
    • Overnight Shipping: Typically takes 1 business day.

Please note that delivery times may vary based on carrier availability, holidays, and your location. We will do our best to notify you of any unexpected delays.

Shipping Methods

We currently offer the following shipping methods:

  • Standard Shipping: Available for most orders.
  • Expedited Shipping: Available for faster delivery.
  • Overnight Shipping: Available for urgent orders.

Shipping rates are calculated at checkout based on your location and the shipping method chosen.

International Shipping

We are pleased to offer international shipping to select countries. Please note that international orders may be subject to additional customs duties, taxes, or fees, which are the responsibility of the customer. These fees vary by country and are beyond our control.

If you are unsure whether we ship to your country, please reach out to our customer service team for assistance.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your shipment directly through the carrier’s website. If you experience any issues with tracking, please reach out to our customer service team for help.

Shipping Address

Please ensure that your shipping address is correct before completing your order. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information. If you notice an error in your shipping address after placing your order, please contact us immediately.

Missing or Damaged Items

If your order is lost or damaged during shipping, please contact us within 7 days of receiving your shipment. We will work with the carrier to investigate the issue and ensure you receive the necessary assistance, whether through a replacement or refund.

Free Shipping

We offer free standard shipping on orders over $75 (subject to change). Please check our website for any ongoing promotions or updates to this policy.

Returns and Exchanges

For information on our return and exchange policy, please refer to our Return Policy page.

Contact Us

If you have any questions regarding your shipment or need assistance with tracking or delivery, please don’t hesitate to contact our customer service team at thecustomlabapparel@gmail.com or call (844) 448-2522.

Thank you for choosing The Custom Lab Apparel! We appreciate your business and look forward to serving you again soon.