Terms & Conditions

Terms and Conditions

Last updated: [3/20/25]

Welcome to The Custom Lab Apparel (the "Company," "we," "our," or "us"). These Terms and Conditions govern the use of our website and services, including custom printing products and related services ("Services"). By accessing or using our website and placing an order, you agree to comply with these Terms and Conditions. Please read them carefully before using our website or purchasing our products.

1. General Terms

By using this website, placing an order, or accessing any content or services provided by The Custom Lab Apparel, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, you must refrain from using the website and purchasing our services.

2. Account Information and Security

To place an order with us, you may need to create an account. You agree to provide accurate, current, and complete information when registering for an account or placing an order. You are responsible for maintaining the confidentiality of your account credentials, and you agree to notify us immediately of any unauthorized use of your account.

3. Custom Products and Artwork

  • Artwork Submission: All designs and images submitted must comply with copyright laws. By submitting artwork, you confirm that you have the necessary rights or permission to use the image and that it does not infringe on any third-party intellectual property rights.
  • Design Approval: We will provide a digital proof of your design before printing. It is your responsibility to review and approve the design. We are not responsible for any errors in the final product if you approve the proof.
  • Color Variations: Colors on your screen may appear differently than they do on printed products due to differences in monitors, printers, and materials. We cannot guarantee an exact color match and are not responsible for color variations.

4. Orders and Payments

  • Order Process: When you place an order, you agree to purchase the products and services according to the specifications provided. All orders are subject to availability and acceptance by us.
  • Pricing: All prices are listed in the United States dollar and are subject to change at any time without notice. The price of your order will be confirmed during checkout before payment is made.
  • Payment: Payments must be made in full at the time of purchase. We accept various payment methods, including cash, credit, debit, Zelle, Paypal. Orders will not be processed until payment is received.

5. Shipping and Delivery

  • Shipping Charges: Shipping fees are calculated during checkout based on your location and the shipping method selected. You are responsible for providing accurate shipping information.
  • Shipping Timeframes: We provide an estimated shipping time based on your location and the product you order. However, shipping times are not guaranteed and may vary depending on external factors like carrier delays, weather, or holidays.
  • Delivery Issues: If your order is delayed, damaged, or lost during shipment, please contact us immediately. We will assist you in resolving the issue, but we are not liable for delays or damages caused by third-party carriers.